Normally I would say something, but I feared that the message would be received with hostility! Or “why didn’t you do it!” But I felt that it would make for a good blog entry Yesterday we had to return a couple items we bought as Christmas gifts. As we got up to the customer service area, I headed in another direction as Caron made her way to process the exchange/refund. As she handed the girl the shirts, she blurted out a couple things…

“I’d like to return these items..they don’t fit” and the customer service lady said ok do you have the receipt. Yes! But before waiting for any questions from the customer service lady, Caron said “can I still return this or is it too late”. Yup, I was lurking in the event they decided not to refund the items. I see these as challenges and look forward to hostile customer service

Point to this post?

I would never ask if it was too late to refund the item. This only gives them the opportunity to say yes, we cannot process the refund or try to make it hard for you to make the return. My advice. As long as you have the item , the receipt and it’s in the condition you purchased it in.. walk up to the counter, hand it over and say you’d like to return it. This way you’re not opening the door for rejection. Don’t say more than you have to and only answer questions they’ve asked.

BTW, where do these stores get off giving you a hard time to process returns. Here is your product as I got it, with receipt… give me my money!