Description
UNIVITA is dedicated to helping people live and age with independence. By providing a single place to find and manage resources which support independent living, we make it easier to access care and to age safely at home.
ABOUT THIS OPPORTUNITY
In this position, you will perform the essential role of conducting telephonic interviews for clients who have applied for Long Term Care (LTC) insurance. In addition, you will help identify key follow-up questions needed during the health interview process.
Location: Work from home opportunity (must live in or near Minnesota)
Schedule
- Full-time evening position
- Scheduled work hours for Monday through Friday fall between 2:00 pm and 10:00 pm
- Thursday and Friday evening shifts must be worked
- Saturday day shifts fall between 7:00 am and 5:00 pm are preferred
Travel: Rarely (see responsibilities below)
RESPONSIBILITIES
1. Conduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.
2. Receive calls from the customer service department in order to complete telephone interviews with long term care applicants.
3. Document history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
4. Tactfully refocus applicants who wander off the subject when necessary.
5. Give concise, accurate documentation on client’s health history.
6. Must attend five days of in-office training.
Requirements
QUALIFICATIONS
* Current, valid and unrestricted Registered Nurse License
* 2+ years nursing experience required in assessments, knowledge of community resources, various clinical areas, case management, insurance, and mental health nursing is preferred
* Must type at least 40 words per minute and is proficient with MS Office
* Excellent interpersonal skills, including:
- Building a trusting, friendly relationship quickly
- Communicating effectively and handling demanding people over the phone
- Maintaining confidentiality as appropriate and a professional demeanor
- Demonstrated team player, problem solver and decision maker
* Ability to navigate and operate through various computer programs
* Ability to assess telephonically the policyholder’s care needs and current care services in order to provide choices of community resources and assist in coordinating those services
* Ability to abstract information and develop an individualized plan of care based on the policyholder’s needs and his/her medical and social situation.
* Ability to evaluate the care services on an ongoing basis and work with the policyholder to revise the plan of care as needed.
* Ability to understand cognitive deficits and develop a plan of care that would maintain the policyholder’s safety in the least restrictive environment.
* Ability to manage a client caseload with proficiency as well as other designated responsibilities.
Univita offers a competitive and complete benefits package.
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