While going through the pile of emails form the night before for Genuinejobs.com I came across an email from a jobseeker asking for some assistance. Nothing strange about this, since it is support email I was responding to.

The said jobseeker was having some problems contacting the employer that advertised the vacant job which she wanted to apply for. I explained that we don’t do the actual hiring and that we only post the information that was given to us. I went on to further explain that the contact method (could range from… email, fax, phone or mailing address) that’s included with the job post is exactly what we received. I also explained that since the jobs listed were all work from home and can be accessed by anyone globally (afterall this is the internet) that employers must receive 1000’s of applications. For which, they will not personally respond to everyone who may have applied.

She responded to my email with complaints this time…

- why does my emails come back undelivered?

- why can’t you contact these employers to make sure they respond to all applicants

…there were a few more that I can’t remember at this point.

Again, I politely explained that there could be a number of things that would result in a bounced email:

- employers inbox could be full (back to the 1000’s of applicants)

- you may have typed the email address incorrectly when you sent the email

- the employer was not accepting applications any longer

- just the nature of the internet at times (we’ve all had problems emailing others at times)

Rather than say thanks for your help in understanding things and for the service you provide FREE… she wrote back complaining even more. I really wanted to write back and say “this is a free service that you can choose to use or not use”

* I wonder if this job seeker contacts newspapers with complaints, when she applies for a job posted in a classified section and not hear back from that employer? I very much doubt it.

I’m off to Toronto this morning (means driving in traffic which I absolutely HATE) to drop off the girls at my parents place..my sister is taking them on some top secret trip.

Have a great weekend.

Chris..